Number Operations Team Lead
Aircall
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by…
- Proven experience in telecommunications operations, number management, or a similar technical ops role, ideally within a SaaS or cloud communications environment. · preferred
- Prior experience in a team lead, senior, or mentoring capacity, with a demonstrated ability to develop and motivate operational teams.
- Proven track record of managing complex ticket queues and meeting SLA targets in a fast-paced, high-volume environment.
- Strong understanding of number provisioning, porting processes, and telecom carrier workflows across multiple markets.
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