Customer Success Lead - UK/I
ElevenLabs
ElevenLabs is an AI research and product company transforming how we interact with technology.
- 10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this within UK&I accounts. · preferred
- Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes.
- Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.
- Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.


