Customer Service jobs in Germany

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and…

• Fluent in German and proficient in English
• You have strong experience in Customer Success and/or Account Management in a SaaS or technology environment.
• A good understanding of the digital advertising/search marketing industry – preferred. · preferred
• Proven ability to drive product adoption, customer satisfaction (NPS), and retention results through strategic intervention.

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ElevenLabs is an AI research and product company transforming how we interact with technology.

• 5+ years of Customer Success, Account Management or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the DACH region
• Proven experience of owning and managing a defined Book of Business
• Fluent in German and English
• Proven experience working across the DACH market. Knowledge of the landscape and cultural nuances

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a…

• You speak Dutch at C2 level, both written and spoken and have a good command of English.
• Professional experience in customer service or customer support is desirable, regardless of industry. · preferred
• Strong communicators who want to help customers via telephone with words and deeds are also welcome.
• You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities.

When travelers are searching for a hotel, we want the obvious choice to be trivago! By comparing prices from major booking sites, we're making it easy for people to find hotels they want at a price they'll love. In the…

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

• Mindestens fünf Jahre Erfahrung in einem High-Touch-Tech-Umfeld mit nachweisbaren Erfolgen im Bereich Customer Success, Pre-Sales oder Technical Consulting – idealerweise in den Branchen E-Commerce oder Retail · preferred
• Deutschkenntnisse auf muttersprachlichem Niveau sowie verhandlungssichere Englischkenntnisse
• Ein tiefes technisches Verständnis moderner API-first- und Headless-Technologien, gepaart mit betriebswirtschaftlichem Denken und der Fähigkeit, komplexe Technologien in messbaren ROI zu übersetzen
• Eine strukturierte und agile Arbeitsweise sowie die Fähigkeit, komplexe Accounts über globale, funktionsübergreifende Teams hinweg eigenverantwortlich zu betreuen

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

• Mindestens fünf Jahre Erfahrung in einem High-Touch-Tech-Umfeld mit nachweisbaren Erfolgen im Bereich Customer Success, Pre-Sales oder Technical Consulting – idealerweise in den Branchen E-Commerce oder Retail · preferred
• Deutschkenntnisse auf muttersprachlichem Niveau sowie verhandlungssichere Englischkenntnisse
• Ein tiefes technisches Verständnis moderner API-first- und Headless-Technologien, gepaart mit betriebswirtschaftlichem Denken und der Fähigkeit, komplexe Technologien in messbaren ROI zu übersetzen
• Eine strukturierte und agile Arbeitsweise sowie die Fähigkeit, komplexe Accounts über globale, funktionsübergreifende Teams hinweg eigenverantwortlich zu betreuen

Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customers’ technology strategy, and…

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a…

• You speak German or Dutch at C2 level, both written and spoken and have a good command of English.
• Professional experience in customer service is desirable, regardless of industry. · preferred
• Strong communicators who want to help customers via telephone with words and deeds are also welcome.
• You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities.

Möchtest du das tägliche Leben von Millionen von Unternehmern in Deutschland (und bald in Europa) beeinflussen? Suchst du nach einem Arbeitsumfeld, das Vertrauen, Proaktivität und Autonomie schätzt? Stimmen unsere…

• Erfahrung: 2-5 Jahre Berufserfahrung in der Buchhaltung, Account Management oder einer ähnlichen kundenorientierten Rolle, idealerweise im Kanzlei-Umfeld oder alternativ im SaaS- oder Fintech-Bereich. · preferred
• Branchenwissen: Ein tiefes Verständnis für die Bedürfnisse von Unternehmen und/oder Steuerberatern in Bezug auf Finanzen, Rechnungsstellung und Buchhaltung ist notwendig.
• Soft Skills: Ausgeprägte Kommunikationsfähigkeit, Empathie und ein Talent dafür, komplexe Sachverhalte einfach zu erklären.
• Hands-on Mentalität: Als Teil eines Early-Stage-Teams in Deutschland bist du proaktiv, lösungsorientiert und bereit, Prozesse von Grund auf mitzugestalten.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate…

Celonis is the trusted platform to industrialize Enterprise AI. At our core is the Celonis Context Model — which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise…

ElevenLabs is an AI research and product company transforming how we interact with technology.

• 10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this within Western Europe accounts. · preferred
• Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes.
• Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.
• Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate…

• Proven track record in software/technology sales, consulting or customer success
• Proven experience leading teams, driving software adoption, and building and scaling customer success management practices
• Experience with software development lifecycle processes and tools as well as agile and/or DevOps practices
• Knowledgeable with cloud/container technologies (e.g., Kubernetes, Docker), application security (SAST, DAST) and/or cloud deployment models (AWS, GCP, Azure) is a plus · preferred

Solaris is Europe's leading embedded finance platform. Solaris’ full German banking license and proprietary modular B2B tech stack empowers its partners – from SMEs to large, multinational, non-financial companies – to…

Customer Support Agent - German Speaker (Berlin based, onsite)

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every…

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and…

Möchtest du das tägliche Leben von Millionen von Unternehmern in Deutschland (und bald in Europa) beeinflussen? Suchst du nach einem Arbeitsumfeld, das Vertrauen, Proaktivität und Autonomie schätzt? Stimmen unsere…

• Erfahrung: 1-2 Jahre Berufserfahrung in der Buchhaltung, Accounting, Steuern oder einer ähnlichen kundenorientierten Rolle im Kanzlei-Umfeld oder alternativ im SaaS- oder Fintech-Bereich.
• Branchenwissen: Ein tiefes Verständnis für die Bedürfnisse von Unternehmen und/oder Steuerberatern in Bezug auf Finanzen, Rechnungsstellung und Buchhaltung ist notwendig.
• Soft Skills: Ausgeprägte Kommunikationsfähigkeit, Empathie und ein Talent dafür, komplexe Sachverhalte einfach zu erklären.
• Hands-on Mentalität: Als Teil eines Early-Stage-Teams in Deutschland bist du proaktiv, lösungsorientiert und bereit, Prozesse von Grund auf mitzugestalten.

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and…

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and…