Senior Site Reliability Engineer - Observability (x/f/m)

<h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Your Impact</strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">We are looking for a <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Senior Site Reliability Engineer</strong> to join the <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Core Reliability &amp; Observability</strong> team in <strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Platform Engineering</strong>.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">Your mission will be to shape Doctolib's observability strategy and ensure our platform remains reliable, debuggable, and scalable at a European scale. You will work in a feature team developing logging, metrics, tracing, and alerting capabilities, contributing directly to supporting 400,000 health professionals and 80 million patients in their daily healthcare journey.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">Working in the tech team at Doctolib means building innovative products and features to improve the daily lives of care teams and patients.</div> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">What you'll do</strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">Your responsibilities include but are not limited to:</div> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Lead the observability strategy across the platform, with an emphasis on building scalable, developer-friendly logging and tracing capabilities</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Identify and lead large-scale cross-cutting reliability initiatives, including improvements to our incident detection, response, and postmortem analysis capabilities</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Take part in the on-call rotation, and actively contribute to improving our on-call experience by refining alerting, reducing noise, and ensuring actionable telemetry</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Who you are</strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">You'll be a great fit if you:</strong></div> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Have a solid hands-on experience (3y+) on a large-scale production platform</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Have proven experience with cloud platforms such as AWS, Azure or Google Cloud</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Have solid understanding of containerization and orchestration technologies (Docker and Kubernetes)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Have a strong understanding of Helm for managing Kubernetes manifests and ArgoCD for GitOps workflows</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Have deep expertise in observability tooling and architecture, such as: <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Logging: Fluent Bit, OpenTelemetry, Loki, Elasticsearch, Logstash, Vector</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Tracing: OpenTelemetry or proprietary APMs</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Metrics: Prometheus, Thanos, Datadog, or equivalent</li> </ul> </li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Have proficiency in at least one programming language (Ruby, Python, Go, Java, etc.) and a deep understanding of infrastructure as code principles</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Have experience with monitoring and observability tools</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Like troubleshooting performance issues in complex environments</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Are fluent in English</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">It would be fantastic if you:</strong></div> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Have experience contributing to open-source observability projects</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Have worked in a high-growth tech environment</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Are passionate about developer experience and platform engineering</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Life at Doctolib Tech</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to country and healthcare specialty requirements.</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision&nbsp;<a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://careers.doctolib.com/ai-careers/" target="_blank">here</a>.</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night"><em>Want to learn more about our tech culture and environment? Visit the <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://careers.doctolib.com/tech-doctolib/" target="_blank">Doctolib Tech site</a>.</em></div> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">What we offer</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">A Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Work from abroad for up to 10 days per year thanks to our flexibility days policy</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Company health insurance with great supplementary benefits through our partner Allianz</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Company pension scheme (bAV) through Allianz with an employer subsidy of 40% (15% within the probationary period)</li> <li>ParentCare Program: Enjoy full salary coverage (100%) during your first month of birth leave, and 75% during the second, covered by Doctolib</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Free mental health and coaching services through our partner Moka.care</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Subsidized sports membership through our partner Urban Sports Club</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">A flexible workplace policy offering both hybrid and office-based mode</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Alongside healthy snacks and our regular breakfast buffet, we provide a subsidized meal benefit</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Relocation support in case of international mobility</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Access to the best AI tools for coding, development and dedicated training</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Our interview process</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Recruiter Interview</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Technical SRE Interview</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">System Design Interview</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Behavioral Interview</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">At least one reference check</li> </ul> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">We want your experience to be clear, respectful, and transparent. Learn more about our hiring process on our <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://careers.doctolib.com/tech-doctolib/getting-hired/" target="_blank">candidate experience page</a>.</div> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Job details</strong></h2> <ul class="s-list-disc s-pb-2 s-pl-6 s-flex s-flex-col s-gap-1 s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed"> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Permanent position</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Tech stack: Kubernetes, Prometheus, OpenTelemetry, Loki, ArgoCD, Ruby, Python, Go</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Full-time</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Berlin, Germany</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Hybrid work setup (up to 2 remote days per week)</li> <li class="s-break-words s-text-foreground dark:s-text-foreground-night s-text-base s-leading-relaxed">Start date: as soon as possible</li> </ul> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">We welcome everyone</strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, or disability.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">To ensure equal opportunities, we invite you to exclude personal information (e.g., pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.</div> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night">Join us in building the healthcare we all dream of!</div> <h2 class="s-pb-2 s-pt-4 s-heading-xl s-text-foreground dark:s-text-foreground-night"><strong class="s-font-semibold s-text-foreground dark:s-text-foreground-night">Your data privacy</strong></h2> <div class="s-whitespace-pre-wrap s-break-words s-font-normal first:s-pt-0 last:s-pb-0 s-py-1 @md:s-pt-2 @md:s-pb-[10px] @md:s-leading-relaxed s-text-base s-leading-relaxed s-text-foreground dark:s-text-foreground-night"><em>All information provided is processed by Doctolib for application management. For data processing details, click here: <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://doctolib.legal/B2C-Privacy-Policy-Career-DE" target="_blank">Germany</a> l <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://doctolib.legal/B2C-Privacy-Policy-Career-FR" target="_blank">France</a> l <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://doctolib.legal/B2C-Privacy-Policy-Career-IT" target="_blank">Italy</a> l <a class="s-break-all s-font-semibold s-transition-all s-duration-200 s-ease-in-out hover:s-underline s-text-highlight dark:s-text-highlight-night hover:s-text-highlight-400 dark:hover:s-text-highlight-400-night active:s-text-highlight-dark dark:active:s-text-highlight-dark-night" href="https://doctolib.legal/B2C-Privacy-Policy-Career-COM" target="_blank">Netherlands</a>. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.</em></div> Find more English Speaking Jobs in Germany on Arbeitnow