Customer Care Onboarding - Netherlands 🇳🇱 Dutch Speaker

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.8/5 customer satisfaction 🌟and we always want to improve it!   That's why we see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.   You will join Qonto's exciting expansion into new European markets. You'll play a crucial role in establishing our presence in the Netherlands, ensuring seamless onboarding and exceptional support for our new customers.   Working closely with Francesca, our Team Leader, you'll be at the forefront of Qonto's growth, directly impacting our success in this strategic market.   👩‍💻🧑‍💻As a Customer Care Onboarding 🇳🇱 & 🇩🇪 at Qonto, you will:   • Be a Qonto Ambassador! You will delight our Dutch customers by providing sharp, quick technical support and guide them through the account opening process, ensuring a smooth onboarding experience and answering all their questions via email and phone. • Be the voice of our customers: Customer Voice is precious to us, we use it in order to continuously improve our product and maintain the “WOW” effect that our customers love; • Set up internal processes to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams etc.); • Take ownership. You will identify anomalies, optimize and set-up new ways of problem-solving, and keep your colleagues up to date on all of this;   🤔 What you can expect   • Be part of Qonto's expansion working in a fast-paced, growth-oriented environment. •Collaborate in a team that values cooperation, communication, and continuous improvement. • Master cutting-edge customer service tools like Zendesk, Notion and others. • Hands-on culture, take on responsibilities and decision-making.   🤝About your future manager   Her background? Francesca is Team Leader for Qonto’s Dutch and Belgium team within the Onboarding department. She joined Qonto in May 2021 after previous managing roles within other fast scaling companies, such as the French tech Meero.   What she can bring to you? Francesca has many previous experiences in team management and is enthusiastic about applying localization to customer service in order to develop the best user experience in maket-specific contexts. Her team is all about cooperation, communication and growth by giving room to everyone to be heard and bring their ideas to the table.   🏅About You   - Experience: You have an experience up to one year, in customer support, or handling client challenges. - Customer-centric: You show empathy and adapt your speech according to your customer needs. - Results-driven: You work toward achieving your daily objectives with strong multitasking skills and a keen eye for detail. - Communication: Strong written and verbal communication skills. - Adaptability: Thrive in a dynamic, evolving startup environment. - Languages: Native or near-native proficiency in Dutch & Flemish and fluent in English     At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along. At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along.   By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details.   ------------------------------------------------------------------------------------------------------   On average, our hiring process lasts 20 working days. More information on our candidate journey here   ------------------------------------------------------------------------------------------------------ 🔒 Your security matters to us Recruitment scams are on the rise. Keep in mind, we will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it right away (support@qonto.com)