Senior Collection Specialist Quality (m/w/d)

Are you ready to change the market? PAIR Finance is reimagining debt collection: We've developed the most advanced AI technology in receivables management, fundamentally transforming the entire collections industry. Today, with over 260 employees, 600+ clients, and 10+ European entities, we're leading the way in AI-powered receivables management - delivering higher recovery rates while protecting our clients customer relationships. You're responsible for the quality of our collection processes and teams. You develop trainings and document processes that enable your colleagues to deliver consistently high-quality work. Based on sample insights, you analyze gaps, identify improvement opportunities, and directly translate these into optimized trainings and processes. You're the bridge between operations and quality assurance - with a focus on measurable results and continuous improvement. You work internationally with teams across different markets, expanding our documentation and training materials to new European markets. Ready to join us? We'd love to see your application! Your Responsibilities: • Training Design, Delivery & Quality Improvement: You develop, implement, and optimize trainings and learning paths. Through regular sample analyses conducted by the team, you identify gaps and directly translate improvements into new trainings • Process documentation & expansion: You document, update, and expand our process documentation to additional European markets (such as the UK) • Knowledge management: You build and structure a knowledge database that serves as a foundation for AI-powered tools and support the quality management department in AI-driven processes • Data-driven optimization: You leverage our KPI reporting for continuous improvement of our quality standards • International collaboration: You work cross-functionally with teams across other entities and squads to anchor processes and documentation locally What we're looking for: Must-Haves • Experience: Minimum 3+ years at senior level in Training & Documentation and/or Quality Management • Languages: Fluent in English, German knowledge is beneficial • Technical competence: Experience with Learning Management Systems or learning path design; familiarity with process documentation and process optimization • Industry knowledge: Strong understanding of internationally varying regulatory requirements, ideally in Collections and/or Data Protection • AI tools: Basic understanding of AI-powered tools such as Claude and their practical application • Soft skills: Independent, structured work style with ownership mentality and strong written and verbal communication skills Nice-to-Haves • Experience in the collections industry or other heavily regulated sectors (Legal, Finance, Compliance) • Knowledge of another European language • Experience with Debt Collection in the UK and applicable regulatory requirements • Familiarity with SharePoint and the Microsoft 365 ecosystem • Experience with Instructional Design (ID) Frameworks, Content Management, or Knowledge Engineering Our Values At PAIR Finance, customer-centricity, transparency, and integrity are at the heart of everything we do - and every team member lives these values. We're also driven by innovation and the ambition to actively shape what we do. Do you see yourself reflected in these values? We'd love to meet you! Our offer for you: Work Environment • Hybrid work model with 2-3 days on-site per week at our modern office in Berlin-Charlottenburg • You'll work alongside professional colleagues and experts from over 30 nationalities • Your colleagues will support you from day one with advice and practical help, ensuring a warm welcome • Transparent feedback & annual development conversations, monthly all-hands meetings, and flat hierarchies Benefits • Permanent employment contract, flexible working hours, and 28 vacation days • For this senior position, our salary band is €47,000 - €57,000 per year (based on a 40-hour week). The exact offer depends on your experience and qualifications. We're also open to strong mid-level candidates - in that case, the salary would be below this range • Subsidy for Germany ticket plus access to corporate benefits • Annual summer and winter parties in Berlin, plus regular team events Career & Development • Challenging, diverse tasks that fuel your steep learning curve • Individual training budget and language courses Our Interview Process: • First online interview with Jasmin (Talent Acquisition Specialist): 30-45 minutes We get to know you, your motivation and background, and you'll get first insights into PAIR Finance and the role. • Second online interview with Sandra (Team Lead Quality Collection): 60 minutes We'll dive deeper into your experience and the position. This is your chance to learn more about the tasks, challenges, and the team. • Third on-site interview with the entire team: 60 minutes We'll conduct a case study during this conversation. Please plan for approximately 1–2 hours of preparation time. We'll assess your functional knowledge, discuss collaboration with internal stakeholders and within the team. Who is your contact person? Your point of contact for this position is Jasmin Baldrich. If you have any questions, feel free to send us an email at Learn more about PAIR Finance and our work environment on our website and career page. Find more English Speaking Jobs in Germany on Arbeitnow