Credit Hire Claims Handler

ABOUT ZEGO 🚀 At Zego, we're on a mission to do the good thing, not the insurance thing. Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive. We're not just updating insurance; We're leading the AI evolution in insurance 🤖 For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook. We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers. Do not take our word for it. Read what Zegons say about us on Glassdoor https://www.glassdoor.co.uk/Overview/Working-at-Zego-Insurance-EI_IE1851459.11,25.htm. If you're ready to build the future of insurance, we're hiring. THE TEAM Zego's new credit hire department is expanding, and we're looking for a Credit Hire Claims Handler to join us. You'll own a portfolio of credit hire cases, get customers back on the road, and be their main point of contact. We're after a motivated, ambitious individual who wants to help shape its future, with real exposure to growth opportunities along the way. If you're detail-oriented and take pride in getting things right, you'll be perfect for this role. WHAT YOU WILL BE DOING - Caseload management- Own a caseload of credit hire cases from initial vetting through to resolution, keeping accurate records. - Customer support- Answer customer queries by phone and email, maintaining a professional standard throughout. - Administration- Support with PCNs, invoices, and other administrative tasks. - Cross functional collaboration: Align closely with Zego’s claims, legal, finance and insurance teams. What you will need to be successful - Attention to detail- Accurately record case information and identify discrepancies. - Commercial awareness- Understand how your decisions affect wider business outcomes. - Professionalism- Confident and clear communicating with customers by phone and email, leading with empathy and always representing Zego in a positive light. - Collaborative and proactive mindset- Eager to learn and ability to work cross-functionally. - Desirable- prior experience working in the insurance or motor claims industry. - You work AI-first- You will use AI daily here, and we mean daily. You do not need to arrive an expert, but you do need to arrive curious, experiment fast, and take ownership of getting good quickly. People who wait to be trained will find this uncomfortable. THE ZEGO WAYS OF WORKING 🏡 Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our office (central London or Halifax) weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it. We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year. Here is what the last one looked like https://www.youtube.com/watch?v=QKOYDx6AMxQ. BENEFITS 🎁 💰 Market-competitive salary, benchmarked against your function and reviewed every year. 🏆 Annual performance bonus, linked to company performance and your contribution. 📈 Share options, a real stake in the company and a share in the future you build 🩺 Private medical insurance. 🏖️ Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new. 💻 Cutting-edge systems and tools, so you always have what you need to drive your impact. Ready to do the most impactful work of your career? We want to hear from you. Zego, leading the AI evolution in insurance. EQUAL OPPORTUNITIES 🌈 We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.