Senior Manager, Global Business Development Strategy & Operations

About commercetools Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people. Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers.The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today. At commercetools, we power the next era of autonomous commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits. Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own. Your Impact As our Senior Manager, Global BDR Function & Operations, you will lead and scale our Business Development Representative (BDR) organisation across AMER, EMEA, and APAC. Reporting directly to the Chief Marketing Officer (CMO), you will serve as a functional leader on the Marketing Leadership Team, driving predictable enterprise pipeline growth by implementing global outbound motions, standardizing playbooks, and being hands-on with the global BDR team. You will: • Serve as the global functional lead for business development, partnering directly with the CMO to align the BDR function with overall demand generation campaigns, brand initiatives, and corporate pipeline targets. • Partner with RevOps and Marketing to define, monitor, and optimize global Marketing–BDR SLAs, including funnel velocity, lead scoring models, speed-to-lead benchmarks, and inbound conversion strategies. • Own global team metrics against weekly discovery and qualified opportunity targets, providing direct, data-driven reporting to executive leadership. • Manage regional BDR teams fostering high-performance leadership standards. • Own global team retention strategies, structuring quality-weighted compensation frameworks and clear career pathways. • Design, implement, and maintain a single global BDR playbook covering inbound and outbound architecture, multi-channel messaging (email, phone, social), and objection handling. • Partner with the People team to support onboarding and enablement programs globally, incorporating formal certification milestones and structured peer-shadowing. • Collaborate with RevOps to optimize tool adoption, AI potential and workflow efficiencies across Salesforce, Clay, Outreach, Gong/Chorus, LinkedIn Sales Navigator, and 6sense/intent data platforms. This role is in office with five days a week spent in our (Boston MA or London UK) office. What Sets You Apart You're a creative problem-solver who is wired to find solutions. You confidently dive into complex challenges and have a talent for making them simple for others. Your curiosity drives you to constantly grow and contribute to an environment of trust and teamwork. Great ideas come from many paths, and your unique perspective matters more than checking every box. What matters most is the mindset you bring to the work. You bring: • 5+ years in B2B SaaS sales development, • Proven track record leading distributed BDR/SDR organizations or managing regional team leads/managers across AMER, EMEA, or APAC. • Demonstrated success partnering directly with Marketing Leadership (CMO/VPs) to convert marketing demand into qualified enterprise sales opportunities. • Hands-on mastery of modern sales tech (Salesforce, Outreach/Salesloft, intent data, conversation intelligence) and funnel conversion analytics. • AI Aptitude: A genuine curiosity for using AI tools to work smarter and more effectively, paired with a drive to learn and put them into practice in your role. Nice to Have: • Experience in enterprise eCommerce, headless commerce, composable platforms, or digital experience software. Our Benefits Because work and life are connected, our benefits are too. We’ve designed them to give you the security, flexibility, and opportunities you need to focus on what matters most. 🩺 Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support 📚 Learning and development opportunities including an annual learning budget, access to self-paced learning platforms and language training, personalized coaching, mentorship, and leadership programs 🍼 Family Leave Plus gives you additional fully paid weeks of parental leave on top of government-provided leave, so you can spend more time with your new addition ✈️ Family Flex Program: Remote work for a number of days a year to support family connectivity 📈 Our equity participation program allows you to share in our success For more information on our benefits, visit this page. Come as you are. Build with us. Your unique perspective is essential to our success. We are committed to building a team that reflects the world around us because we know it’s the only way to build the future. We celebrate our differences and have created a hiring process that’s fair, inclusive, and designed to let your talent shine. We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community. For more information on our diversity, equity, inclusion, and belonging practices, visit this page.