Identity & Access Management Analyst

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! Identity & Access Management Analyst Join our dedicated 3-person Identity and Access Management (IAM) team within our broader technology department. In this role, you will work cross-functionally across Security, HR Ops, Privacy, and IT to manage critical access and secure resources enterprise-wide. We foster a healthy, transparent, and highly collaborative environment where you can work with state-of-the-art tech and leverage our AI investments to innovate in the IAM space. As an Identity & Access Management Analyst you will take ownership of the day-to-day disciplines that govern how colleagues access the systems they need. Working directly within the wider IT Operations and Identity & Access Management function, you will run the joiner, mover, and leaver processes, handle incoming access requests, administer privileged access, and support access reviews and audit evidence that keep us compliant. Your efforts will directly shape how quickly and securely our team members get the access required to do their best work. In this hands-on operational role, you will quickly broaden your scope into application onboarding, connecting new tools with Single Sign-On (SSO) and automated user provisioning (SCIM). You will collaborate closely with IT Operations, Security, and application owners across the business, all while receiving support from senior team members on more complex work. What You’ll Be Doing • Access Administration & Ticketing: Serve as the operational contact for IAM ticketing, managing end-to-end user access lifecycles, including ticketing queues, approvals, and access provisioning, while driving process improvements through automation. • Guide Joiner, Mover & Leaver Journeys: Partner with teams to ensure colleagues have smooth, timely access on day one and that permissions are updated or removed seamlessly as roles change or people move on. • Lifecycle Management: Partner closely with HR Ops on employee and contractor onboarding and offboarding, flexibly adapting to frequent last-minute changes in start dates or employment scope. • Application Onboarding & Configuration: Perform basic technical configurations when integrating new SaaS platforms and tools, including setting up Single Sign-On (SSO), defining access groups, and establishing initial authorization levels. • Stakeholder & Vendor Engagement: Collaborate directly with internal system owners and third-party vendors to troubleshoot access issues, configure SAML integrations, and manage platform permissions. • Manage Elevated Permissions: Administer privileged and administrative access, ensuring elevated permissions are time-bound, justified, and regularly reviewed. • Maintain Reliable Identity Data: Govern group memberships, access roles, and HR system integrations to ensure identity data remains accurate across systems. • Support Audit Readiness: Run periodic access reviews and compile documentation for audit requests (such as SOC 2) for systems in scope. • Solve Access Challenges: Support colleagues when access issues arise, looking into root causes to build lasting, friendly solutions rather than short-term fixes. • Automate & Streamline: Connect applications to Microsoft Entra ID using standards like SAML, OAuth 2.0, OpenID Connect, and SCIM where supported. Follow clear, manual processes with proper checks where SCIM isn't supported, and look for repetitive tasks that can be simplified or automated. Who You Are • Identity Experience: Background in an IT or Identity & Access Management role using a modern identity provider. Experience with Microsoft Entra ID is a plus, but experience with a comparable platform is welcome. • Care for the Details: Practical experience handling joiner, mover, and leaver work, access requests, or user administration, with an appreciation for why accurate access matters to people’s day-to-day work. • Familiar with Modern Security: Comfortable with access controls like multi-factor authentication and conditional access, as well as modern sign-in options—from one-time codes to authenticator apps, passkeys, and certificates—and why some offer stronger protection. • Security & Audit Mindset: Comfortable viewing access through a security and compliance lens, understanding the value of clear evidence and audit trails. • Single Sign-On (SSO) Knowledge: Practical experience configuring enterprise SSO alongside vendors or app owners—backed by an understanding of SAML and OAuth 2.0—or a strong desire to learn them. • Curious Problem-Solver: Able to independently analyze and troubleshoot sign-in flows to pinpoint integration issues before escalating. • Automation-Oriented: Exposure to automated user provisioning (SCIM), or an understanding of the concepts with an eagerness to build on them. Comfortable with scripting or excited to learn. • Clear & Empathetic Communicator: Able to communicate thoughtfully with colleagues across different departments—whether explaining why a request was declined or walking an application owner through a setup. • Methodical & Mindful: Thoughtful and precise in your approach, recognizing that identity work carries a low tolerance for mistakes and directly impacts the team experience. What's in it for you: • A range of flexible working options to dedicate time to what matters to you • Competitive compensation package + bonus • 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community • Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist • Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health • Paid parental leave • Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials • Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms • Employee discounts to restaurants and shops #LI-MG1 About us Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.