Shop Employee (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. To strengthen our team in the Czech Republic, we are looking for a motivated and goal-oriented Shop Employee (m/f/d) for our FlixBus shop at the Florenc bus station in Prague. You will support the day-to-day running of the shop, deliver high-quality service to our passengers, and help ensure smooth operations throughout your shift. This is a full-time, permanent position, working on a shift basis across the full week, including weekdays and weekends. NB: Please submit your CV in English. About the Role • Process ticket reservations, cancellations, and changes accurately using our sales and reservation systems • Provide high-quality service to passengers, assisting with check-in and offering clear travel information • Handle cash and card payments reliably, ensuring correct daily reconciliation • Monitor bus departures and arrivals, and communicate any delays or changes to passengers • Support smooth day-to-day station operations in coordination with colleagues and station teams • Help resolve passenger questions and issues calmly and professionally during busy periods About You • Experience in customer service and cash handling • Reliable, energetic, and a strong team player who contributes to a positive shift atmosphere • Proactive and self-motivated, taking ownership of tasks and working independently when needed • Strong communication skills • Comfortable with MS Office, smartphones, web applications, and reservation systems is an advantage • Flexible to work shifts from Monday to Sunday, with alternating short and long week schedules • Very good command of Czech and English; knowledge of Ukrainian, Russian or Polish languages is an advantage We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you! NB: Please submit your CV in English. What We Offer • Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family • Benefits package: meal allowance, MultiSport card, pension contribution, private healthcare contribution, and public transport allowance • Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members • Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills • Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career To view more local benefits specific to each office location, please check out this link: Locations - Flix Career Why Join Flix? At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path. As we continue to expand across the globe, you can make a real difference in how we work. If you’re ready to grow and lead your journey, Flix is the place for you!