Senior Risk & Compliance Officer

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Madrid, Spain | 💰€75,000 - €95,000 + Incentive Awards tied to your performance ➕ benefits | Hear from the team ✨ ⭐Our Risk & Compliance Team We are looking for a Senior Risk & Compliance Officer to oversee risk management and compliance activities for the Spanish Branch of Monzo Bank Europe. In this role, you will implement Monzo’s Risk Management Framework in Spain, monitor the Branch’s key material risks covering operational, conduct and compliance risks, and support regulatory engagements particularly with Banco de España. Acting as a trusted advisor to the Spain Branch Manager, you will provide independent oversight, challenge and advice across a broad spectrum of risks including Credit, Operational, ICT/Security, Conduct, Compliance and Business risks. You will maintain strict functional independence via your reporting lines into the EU Risk Directors. This role sits within the Second Line of Defense (2LOD) and reports functionally to the EU Director of Operational Risk and the EU Director of Conduct & Compliance Risk, and operationally to the Spain Branch Manager. This role includes acting as the Customer Service Representative of the Branch in accordance with article 5 of Order ECO/734/2004 and as the Deputy MLRO for Spain, supporting the MLRO in overseeing compliance with Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) regulations, and providing 2LOD coverage and backup when required. The role you are applying for is a Controlled Function (CF-2) within the meaning of the Central Bank Reform Act, 2010. For this role, appointment will be conditional on Monzo being fully satisfied that the appointee meets the requirements as set out in the Fitness and Probity Standards issued by the Central Bank of Ireland. As a CF, the role holder will be subject to Conduct Standards under the Central Bank of Ireland Individual Accountability Framework (IAF) and will be required to take reasonable steps to ensure that the relevant conduct standards are met. 🔑You’ll play a key role by... Local Branch Risk & Compliance Oversight and Governance • Acting as the primary 2LOD point of contact for the Spanish branch, establishing and embedding a robust risk and compliance culture. • Monitoring and interpreting local regulatory updates from the Banco de España and other relevant authorities, ensuring changes are effectively integrated into local operating procedures. • Coordinating and drafting regulatory risk and compliance reports for local authorities, the Spain Branch Management Committee and EU-level Risk Committees as appropriate. • Supporting the Spain Branch Manager in maintaining clear local governance, accountability structures, and regulatory horizon scanning and mapping. • Developing, maintaining, and reporting against the Branch Risk Appetite Statement (RAS). • Establishing and maintaining branch-level risk and compliance dashboards, metrics, and data analytics capabilities to support informed decision-making for Spanish operations. • Attending and actively participating in relevant internal governance forums, presenting management information (MI) and risk dashboards to key stakeholders. • Serving as a key leader within the wider Risk and Compliance team concerning all matters related to the Spanish business. • Championing a strong risk and compliance culture across Monzo's Spanish operations by developing and delivering comprehensive training and awareness programs for employees. Operational, ICT, Security, Data & Third-Party Risk Oversight • Overseeing the branch’s operational risk profile, ensuring that internal incidents, errors, and near-misses are accurately captured, investigated and mitigated. • Contributing to the Risk and Control Self-Assessment (RCSA) process, ensuring branch-specific risks are accurately identified and assessed with appropriate controls in place. • Providing targeted 2LOD oversight on ICT, Cybersecurity, and Data Privacy (GDPR/local data protection) risks, ensuring strict alignment with the Digital Operational Resilience Act (DORA) and local technology frameworks. • Overseeing Payment Services compliance (including PSD2/PSD3/PSR transitions), monitoring transaction resilience, instant payment performance, and operational uptime. • Overseeing risk and control assessments for local Third-Party Providers (TPPs) and outsourced critical services, ensuring inter-company and external vendor SLAs are monitored in compliance with local outsourcing regulations Conduct Risk, Compliance & Consumer Protection • Acting as the Customer Service Representative of the Branch in accordance with article 5 of Order ECO/734/2004. • Reviewing and overseeing the conduct risk profile within the branch, ensuring that product design, marketing materials and customer interactions result in positive outcomes and comply with the Spanish Consumer and Conduct rules. • Monitoring and challenging local compliance processes, including complaints handling data, trend analysis, product governance and Go-To-Market (GTM) strategies. • Preparing and presenting the annual Customer Service report to Branch Management, leveraging operational insights to provide actionable recommendations for improving processes and customer outcomes. • Leading local Compliance Assurance reviews to validate the operational effectiveness of key internal controls. • Partnering and coordinating with the centralised EU compliance team to ensure local Spanish nuances are addressed and that Monzo adheres to all applicable regional supervisory expectations and guidelines. • Providing 2LOD compliance review and formal sign-off for all advertising and marketing materials destined for the Spanish market. • Contributing actively to the branch’s ongoing regulatory horizon scanning and change management processes. Credit & Business Risk Oversight • Monitoring and providing independent 2LOD challenge on local credit portfolio performance, highlighting trends in non-performing loans (NPLs), credit concentrations or underwriting deviations. • Assessing the suitability of the credit risk framework and policies for the Spanish market, challenging credit risk strategies as appropriate. • Monitoring business and strategic risks affecting the branch, ensuring that market-entry or product diversification activities align with the approved local Risk Appetite Statement (RAS). Deputy MLRO & FinCrime Oversight • Acting as the designated Deputy MLRO for the Spain Branch, providing operational and governance coverage for the MLRO as required. • Assisting in overseeing AML/CFT compliance frameworks and supporting internal reporting and regulatory interactions with relevant authorities (e.g., SEPBLAC). 🤩 We’d love to hear from you if… • You have a minimum of 7 years of experience in Risk Management, Compliance or Internal Audit within a regulated retail bank, digital bank, or top-tier fintech operating in Spain • You have a deep understanding of Banco de España regulations and broader EBA/ECB regulatory requirements (CRD V, PSD2/3, GDPR, DORA, AML/CFT) • You have a proven experience in working with regulatory authorities and managing compliance-related audits. • You have demonstrated experience managing or overseeing multiple risk types, with specific expertise in Operational Risk, ICT/Security Risk, Conduct risk, Compliance Risk and basic Credit Portfolio Quality reviews. • You are a native or completely bilingual Spanish speaker with excellent professional proficiency in English (written and spoken), capable of translating complex local regulations into corporate/Group updates. • You are a self-starter mentality comfortable with a matrix reporting structure. Ability to challenge senior executives constructively while maintaining a collaborative, solution-oriented approach to scaling a business. • You are passionate about financial technology and motivated by the opportunity to be at the forefront of banking transformation in the EU. Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! 🙌What’s in it for you 💰A salary range of €75,000 - €95,000 + Incentive Awards tied to your performance 📍This role will have a hybrid working model, based in our Madrid office 2 - 3 days a week, however, you will be expected to travel to Monzo’s head offices in Dublin and/or London from time to time. ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 🏝 Annual Leave - 38 days including public holidays 📚€1,200 learning budget each year to use on books, training courses and conferences. 🏥Private healthcare scheme 💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling 🌈 The application journey has 4 key steps • Short call with a Monzo recruiter • Video-call with the Hiring Manager • Interview Loop: 2 x video-call interviews • Final Exec Call This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. If you're successful in applying for this role, we'll work with you to find a start date. In some cases, there might be a delay in when you can be released from your current role so that we can make sure things continue to run smoothly. We’ll be sure to communicate this with you and keep you updated. #LI-ÉS1 Equal opportunities for everyone Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊