Chief Operating Officer (PCF-42) - SumUp Limited

SumUp Limited is our Central Bank of Ireland regulated electronic money institution, and it's entering a defining period of its growth. As Chief Operating Officer, you'll take overall accountability for the firm's internal operations, working alongside the SumUp executive team to make sure our governance, resilience, and regulatory standards match the scale of what we're building. This is a rare chance to shape the operating backbone of a regulated fintech from a senior, board level seat, at a moment when the firm is actively strengthening its structure and controls to support future growth. What you'll do • Set and deliver SumUp Limited's operational strategy in partnership with the senior leadership team • Own the firm's outsourcing strategy, including governance, oversight, risk assessment, and the outsourcing register • Maintain regulatory accountability documents, including the Statement of Responsibilities and the Management Responsibility Map under SEAR • Act as a senior point of contact for the Central Bank of Ireland, supporting inspections and regulatory engagement • Own operational resilience, business continuity, and wind down planning, including testing and incident response • Provide regular operational reporting to the CEO, board, and Central Bank of Ireland on performance, risk, and compliance You'll be great for this role if… • Significant senior leadership experience in an operations role within a Central Bank of Ireland regulated financial services firm or e-money institution • Strong working knowledge of the Individual Accountability Framework, SEAR, and Fitness and Probity requirements, gained through holding or supporting a PCF role • Track record of managing large, complex operational organisations across multiple markets • Experience owning outsourcing governance, operational resilience frameworks, and regulatory compliance programmes • Ability to deliver operational transformation and efficiency at scale while managing regulator relationships credibly and transparently Why you should join SumUp 🌎 Opportunity to work with a truly global, multicultural team from our homely, Dublin hub just steps from Harcourt Street Luas and charming Iveagh Gardens. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 🚀 Enrolment onto our VSOP programme: you will own a stake in SumUp's future success 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 🏖 Generous time off: 25 days paid leave, plus bank holidays and special leaves 🏥 Well-being support: health insurance for you and your family, and subsidised gym membership when you stay active 🚲 Easy commute perks: participate in the Bike-to-Work or TaxSaver Commuter Ticket scheme 💼 Financial growth: retirement savings match—SumUp tops your contributions up to 5% 🌴 Break4me: 1-month sabbatical after 3 years of service🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify. SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.