Full description
About the opportunity
We are seeking a hands-on, strategic Senior Product Manager - Ops Automation & Enablement (OAE) with a passion for building the intelligence and systems behind world-class banking operations.
This is a true builder’s role: you will lead the strategy, design, delivery, and enterprise-scale adoption of Agentic AI, hyperautomation, process mining, and internal tooling to reshape how complex, control-intensive Banking Operations are executed.
You will work cross-functionally with product managers, engineers, data scientists, and operational leaders to ensure N26 can scale aggressively across markets and product offerings without proportional headcount growth—all while maintaining the strict regulatory and quality standards our customers expect.
In this role, you will:
Lead Enterprise Transformation & Agentic AI Adoption:
• Architect AI Workflows: Design, deploy, and govern E2E, multi-step Agentic AI solutions and automations that target high-volume processes, cross-team friction, and manual back-office tasks.
• AI Champion: Act as the primary AI Champion for Banking Operations: translating complex ML/AI concepts into practical, working systems rather than just talking about them.
• Change Management & Value Realization: Identify structural and behavioral barriers to adoption; design frameworks that embed new AI capabilities into day-to-day operations and team decision-making.
End-to-End Operating Model & Process Intelligence:
• Process Mining Re-Engineering: Lead structured process capture, process mining, and workflow mapping. Evaluate opportunities to completely redesign end-to-end workflows rather than merely automating existing inefficiencies.
• Core CRM & Platform Integration: Partner with Conversational Banking and Platform owners to optimize Salesforce (our core case-management backbone) and integrate AI agents with our central architecture and AWS infrastructure.
• Operational Efficiency & ROI: Define and track clear metrics for every initiative (FTE impact, handling times, error rates, cost-per-unit, and time saved) to ensure high business value and ROI.
Execution, Governance & Cross-Functional Alignment:
• Bridge Tech & Operations: Work directly with Banking Ops leads, Data Science, AI Enablement, and Engineering to turn operational pain points into clear product specs, PRDs, and prompt configurations.
• Regulatory Excellence: Collaborate with Data Protection, Legal, and Compliance teams to build resilient workflows that comply strictly with GDPR, the EU AI Act, and internal governance standards.
• Operational Readiness: Own product readiness for launches: ensuring changes in one pod do not disrupt downstream processes, control environments, or customer outcomes.
What you need to be successful:
• Product Management Experience: 5+ years in Product Management, Process Engineering, or Operational Transformation, ideally in a fast-moving tech, digital, or fintech environment.
• AI & Automation Track Record: Demonstrated experience taking ML, RPA, or Agentic AI products from 0 to 1 (or significantly scaling them) with measurable, quantified operational savings.
• Hands-On & Technical Curiosity: Comfortable working with APIs, prompt engineering, agentic frameworks, and orchestration tools. You are hands-on enough to build/configure the first version yourself, but strategic enough to design the long-term vision.
• Process Improvement Mindset: Proven expertise in workflow mapping, failure demand analysis, and structured waste-reduction methodologies (Lean, Six Sigma, or equivalent).
• Regulated Environment Experience: Background in banking or fintech, navigating compliance, legal, and risk sign-offs in a control-heavy environment.
• Analytical & Data-Driven: Proficient in using data to model impact before building and measure results after (Power BI, SQL, or similar).
• Stakeholder Management: Exceptional communication skills with a track record of presenting complex trade-offs to senior leadership (EXCO/SteerCo) and influencing cross-functional teams without direct authority.
About You:
• Structured by default: You write things down, build systems, and actively retire processes that no longer serve the organization.
• AI-First Instinct: You inherently see how agents can augment human teams and make work faster, smarter, and cleaner.
• Pragmatic & Outcome-Focused: You care deeply about results, operational quality, and scalable growth, not just deploying shiny tools.
What’s in it for you:
• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• Come together with your team in the office for a dedicated day of teamwork each week, plus another day of your choice, and enjoy the flexibility of remote work the rest of the time. Some roles may require additional in-office presence.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses.
• A relocation package with visa support for those who need it.
Who we are
N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.
We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.
We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.
Do you see yourself thriving in this role? We’d love to see your application even if you don’t meet 100% of the criteria. You may just be the right fit for this or other roles!
Equal opportunities for all
At N26, we believe our strength lies in our people and the varied perspectives they bring. We strive to build diverse teams that drive innovation and business success. We actively seek talent from all backgrounds and welcome applications from all genders, cultures, sexual orientations, abilities, neurodiversities, and ages.
We are committed to providing an excellent and accessible candidate experience. If you require any accommodations to make this process work for you, please let us know. We’re here to support you!
Discover more about Diversity & Inclusion at N26: https://n26.com/en-eu/diversity-and-inclusion
